Healthcare is a basic human need. Everyone goes to the doctor from time to time, and most of us have faced an unpleasant situation while visiting: lengthy, disorganised queues, scheduling errors, a doctor who lost all of your earlier analyses and prescriptions, and so on.. Digital transformation appeared as a real painkiller in healthcare.
With the invention of telemedicine, hospitals managed to resolve numerous challenges, especially those that centred on human error. Now you can make an appointment via a few clicks on your phone or computer and also fill in all the necessary information about your allergies, diseases, and medical history. Customer relationship management (CRM) systems help doctors store, collect, and manage patient data, so there’s little risk information is lost.
One solution that helped the world overcome the challenges of COVID-19, in particular, are platforms for online communication between doctors and either their patients or colleagues. For example Siilo allows medics all over the world to cooperate with each other, share their experience and even hold online meetings with clients, so the latter don’t have to visit a hospital for a first consultation.
As you can see, digitalisation worked well for both workers and consumers and even helped save more than one life.